Your client’s knowledge,
in the conversation.
Connect Pages and widgets to agents using your client’s approved content. Manage the knowledge and conversations in one workspace.
- 01
Give it the right information
Add the client’s approved pages and documents, from product guides to frequently asked questions.
Services & pricingFAQsCompany policies
- 02
Match the client’s voice
Set its instructions and tone. Test with real customer questions before you publish.
- 03
Keep your team within reach
Turn on human handoff for a widget or a Page, and visitors can choose Talk to our team. Select Join conversation in the shared Inbox to pause AI replies and respond. Select Resume AI when you’re ready.